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HMC Error #25B810

Managing and administrating service events is often forgotten on HMCs. In this article we want to use a concrete example, error with reference code #25B810, to show how to handle such events. Of course, our LPAR tool is used here.

First, let’s find all open service events:

$ hmc lssvcevents
TIME                 PROBLEM  PMH   HMC     REFCODE   STATE     STATUS  CALLHOME  FAILING_MTMS      TEXT                                         
02/13/2019 23:02:31  7        -     hmc01   #25B810   approved  Open    false     8231-E2B/06A084P  File System alert event occurred...          
02/16/2019 16:14:28  8        -     hmc01   B3030001  approved  Open    false     8231-E2B/06A084P  ACT04284I A Management Console connect failed
02/11/2019 16:12:43  37       -     hmc02   B3030001  approved  Open    false     8231-E2B/06A084P  ACT04284I A Management Console connect failed
02/11/2019 17:43:19  38       -     hmc02   B3030001  approved  Open    false     8231-E2B/06A084P  ACT04283I A connection to a FSP,BPA...  
$

This article is about the problem with the number 7. The problem was noted on 13.02.2019 at 23:02:31, and examined by the HMC with the name hmc01. The error code is #25B810. The problem is in the “open” state, a call home has not been triggered. For further information, please refer to the problem on the managed system with serial number 06A084P, a Power 710 (8231-E2B). The beginning of the error message can be found in the last column.

First, let’s look at the whole record of the problem by specifying the problem number and HMC:

$ hmc lssvcevents -p 7 hmc01
analyzing_hmc: hmc01
analyzing_mtms: 7042-CR8/21009CD
approval_state: approved
callhome_intended: false
created_time: 02/14/2019 04:11:31
duplicate_count: 0
eed_transmitted: false
enclosure_mtms: 8231-E2B/06A084P
event_severity: 0
event_time: 02/13/2019 23:02:31
failing_mtms: 8231-E2B/06A084P
files: iqyymrge.log/Consolidated system platform log,
iqyvpd.dat/Configuration information associated with the HMC,
actzuict.dat/Tasks performed,
iqyvpdc.dat/Configuration information associated with the HMC,
problems.xml/XML version of the problems opened on the HMC for the HMC and the server,
refcode.dat/list of reference codes associated with the hmc,
iqyylog.log/HMC firmware log information,
PMap.eed/Partition map, obtained from 'lshsc -w -c machine',
hmc.eed/HMC code level obtained from 'lshmc -V' and connection information obtained from 'lssysconn -r all',
sys.eed/Output of various system configuration commands,
8231-E2B_06A084P.VPD.xml/Configuration information associated with the managed system
first_time: 02/14/2019 04:11:31
last_time: 02/14/2019 04:11:31
problem_num: 7
refcode: #25B810
reporting_mtms: 8231-E2B/06A084P
reporting_name: p710
status: Open
sys_mtms: 8231-E2B/06A084P
sys_name: p710
sys_refcode: #25B810
text: File System alert event occurred on /home/ios/CM/DB. Free space is less than 10%, or there was an error querying the filesystem.

At the end of the issue we find the unabbreviated error message. It’s about a file system that has less than 10% free space. The path “/home/ios/CM/DB” indicates a virtual I/O server. The relevant virtual I/O servers are located on the managed system with the serial number 06A084P:

$ ms show 06A084P
NAME  SERIAL_NUM  TYPE_MODEL  HMCS        
p710  06A084P     8231-E2B    hmc01,hmc02
$

It is the managed system named, p710. The managed system includes the following virtual I/O servers:

$ vios -m p710 show
LPAR     ID  SERIAL    LPAR_ENV   MS    HMCs
aixvio1  1   06A084P1  vioserver  p710  hmc01,hmc02
$

A check of the error report on the Virtual I/O Server aixvio1 shows the following entry:

LABEL:          VIO_ALERT_EVENT
IDENTIFIER:     0FD4CF1A

Date/Time:       Wed Feb 13 22:02:31 CST 2019
Sequence Number: 98
Machine Id:      00F6A0844C00
Node Id:         aixvio1
Class:           O
Type:            INFO
WPAR:            Global
Resource Name:   /home/ios/CM/DB 

Description
Informational Message

Probable Causes
Asynchronous Event Occurred

Failure Causes
PROCESSOR

        Recommended Actions
        Check Detail Data

Detail Data
Alert Event Message
25b810
A File System alert event occurred on /home/ios/CM/DB. Free space is less than 10%, or there was an error querying the filesystem.

Diagnostic Analysis
Diagnostic Log sequence number: 19
Resource tested:        sysplanar0
Menu Number:            25B810
Description:


 File System alert event occurred on /home/ios/CM/DB. Free space is less than 10%, or there was an error querying the filesystem.

A quick check of the file system shows that the problem has already been resolved, and there is enough space:

$ df -g
Filesystem    GB blocks      Free %Used    Iused %Iused Mounted on
...
/dev/hd1           0.25      0.16   35%      111     1% /home
...
$ 

So the problem does not exist anymore. Therefore, the service event on the HMC should also be closed, which we do now:

$ hmc chsvcevent -o close -p 7 hmc01
$

For review we list the open service events:

$ hmc lssvcevents 
TIME                 PROBLEM  PMH   HMC     REFCODE   STATE     STATUS  CALLHOME  FAILING_MTMS      TEXT                                         
02/16/2019 16:14:28  8        -     hmc01   B3030001  approved  Open    false     8231-E2B/06A084P  ACT04284I A Management Console connect failed
02/11/2019 16:12:43  37       -     machmc  B3030001  approved  Open    false     8231-E2B/06A084P  ACT04284I A Management Console connect failed
02/11/2019 17:43:19  38       -     machmc  B3030001  approved  Open    false     8231-E2B/06A084P  ACT04283I A connection to a FSP,BPA...   
$ 

The event with the number 7 was closed successfully.

Service events are easy to manage with the LPAR tool!

Migration from SDDPCM to AIX PCM

Many AIX systems still use SDDPCM as a multipathing solution. However, SDDPCM is no longer supported on POWER 9 hardware from IBM.

The following is the migration from SDDPCM to AIX PCM. On our example system we have the following physical volumes:

$ lspv
hdisk0          00abcdefabcde000                    datavg          active     
hdisk1          00abcdefabcde001                    datavg          active     
hdisk2          none                                None                       
hdisk3          00abcdefabcde003                    altinst_rootvg             
hdisk4          00abcdefabcde004                    rootvg          active     
$

The Physical Volumes are disks that are made available through an SVC:

$ lsdev -l hdisk0 -F uniquetype
disk/fcp/2145
$

The Path Control Module (PCM) uses SDDPCM:

$ lsattr -El hdisk0 -a PCM -F value
PCM/friend/sddpcm
$

You can also see this when looking at the list of kernel extensions:

$ genkex | grep pcm
f1000000c012a000    af000 /usr/lib/drivers/sddpcmke
$

Which PCM driver is used for which disk types can be easily viewd with the command “manage_disk_drivers”:

$ manage_disk_drivers -l
Device              Present Driver        Driver Options    
2810XIV             AIX_AAPCM             AIX_AAPCM,AIX_non_MPIO
DS4100              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS4200              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS4300              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS4500              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS4700              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS4800              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS3950              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS5020              AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DCS3700             AIX_APPCM             AIX_APPCM
DCS3860             AIX_APPCM             AIX_APPCM
DS5100/DS5300       AIX_SDDAPPCM          AIX_APPCM,AIX_SDDAPPCM
DS3500              AIX_APPCM             AIX_APPCM
XIVCTRL             MPIO_XIVCTRL          MPIO_XIVCTRL,nonMPIO_XIVCTRL
2107DS8K            NO_OVERRIDE           AIX_AAPCM,AIX_non_MPIO,NO_OVERRIDE
IBMFlash            NO_OVERRIDE           AIX_AAPCM,AIX_non_MPIO,NO_OVERRIDE
IBMSVC              NO_OVERRIDE           AIX_AAPCM,AIX_non_MPIO,NO_OVERRIDE
$

In our case, SVC disks, the last line is relevant (IBMSVC). As current PCM driver NO_OVERRIDE is listed here, possible other drivers are AIX_AAPCM (AIX PCM for active / active and ALUASystems) and AIX_non_MPIO (drives without multi-pathing). The value NO_OVERRIDE means that if no multipathing driver is explicitly specified, a multipathing driver is used if possible (if available), otherwise no multipathing driver is used. If more than one multipathing driver is available (in our case AIX PCM and SDDPCM, then SDDPCM has priority).

In a subsequent blog entry, we will take a closer look at the possible values, as well as the point in AIX where the selection is made.

Before we change the driver for IBMSVC disks (a reboot is necessary), let’s take a look at the attributes of our disks, here an example for the hdisk0:

$ lsattr -El hdisk0
PCM             PCM/friend/sddpcm                                   PCM                                     True
...
algorithm       load_balance                                        Algorithm                               True+
...
queue_depth     120                                                 Queue DEPTH                             True+
...
reserve_policy  no_reserve                                          Reserve Policy                          True+
...
$

Changing the driver will cause the values of some set attributes to be lost or replaced by new default values of the new driver. This is especially true for the queue_depth (here: 120), the reserve_policy (here: no_reserve) and the load-balancing policy (algorithm). The current values should be noted, then after the conversion to the AIX PCM driver then adjust accordingly.

Switching to AIX PCM can be done with the command “manage_disk_drivers”. For this, the command is given the disk type (here IBMSVC) with the option “-d” and the desired driver (here AIX_AAPCM for the AIX PCM driver) with the option “-o”:

# manage_disk_drivers -d IBMSVC -o AIX_AAPCM
********************** ATTENTION *************************
  For the change to take effect the system must be rebooted
#

The changed configuration can be listed directly with “manage_disk_drivers -l”:

$ manage_disk_drivers -l
Device              Present Driver        Driver Options    
...
IBMSVC              AIX_AAPCM             AIX_AAPCM,AIX_non_MPIO,NO_OVERRIDE
$

To make the change, the system must now be rebooted:

# shutdown -r now

SHUTDOWN PROGRAM
Thu Feb  7 09:43:38 CET 2019
...

We execute the 3 commands from the beginning again (lspv, lsdevund lsattr):

$ lspv
hdisk0          00abcdefabcde000                    datavg          active     
hdisk1          00abcdefabcde001                    datavg          active     
hdisk2          none                                None                       
hdisk3          00abcdefabcde003                    altinst_rootvg             
hdisk4          00abcdefabcde004                    rootvg          active     
$

The physical volumes are unchanged.

$ lsdev -l hdisk0 -F uniquetype
disk/fcp/mpioosdisk
$

The type of disks has changed from disk / fcp / 2145 to disk / fcp / mpioosdisk. This already indicates that the multipathing driver has changed.

$ lsattr -El hdisk0 -a PCM -F value
PCM/friend/fcpother
$

The Path Control Module (PCM) has also changed. The guy is no longer sddpcm but fcpother. That does not look directly after AIX PCM. However, a look at the corresponding driver shows immediately that AIX PCM is in use here:

$ lsdev -P -c PCM -s friend -t fcpother -F DvDr
aixdiskpcmke
$

The associated kernel extension aixdiskpcmke is also currently loaded and in use:

$ genkex | grep pcm
         73e2000    57000 /usr/lib/drivers/aixdiskpcmke
$

Let’s take a look at the attributes of hdisk0 again. We expect changed values for some attributes here:

$ lsattr -El hdisk0
PCM             PCM/friend/fcpother                                 Path Control Module              False
...
algorithm       fail_over                                           Algorithm                        True+
...
queue_depth     20                                                  Queue DEPTH                      True+
...
reserve_policy  single_path                                         Reserve Policy                   True+
...
$

The value 120 for the queue_depth has been lost and has been replaced by the default value 20. The reserve_policy has changed to single_path and the load-balancing algorithm is now fail_over, i. only one path is used at a time.

We change the settings to a configuration that corresponds to the initial situation:

# chdev -P -l hdisk0 -a algorithm=shortest_queue -a queue_depth=120 -a reserve_policy=no_reserve
hdisk0 changed
#

Since the Physical Volume is in use, the setting can only be changed in the ODM and a further reboot is necessary.

After all disks have been reconfigured via the ODM, the system must be rebooted a second time:

# shutdown -r now

SHUTDOWN PROGRAM
Thu Feb  6 20:07:12 CET 2019
...

After the reboot SDDPCM can be uninstalled:

# installp -u devices.fcp.disk.ibm.mpio.rte devices.sddpcm.72.rte
+-----------------------------------------------------------------------------+
                    Pre-deinstall Verification...
+-----------------------------------------------------------------------------+
Verifying selections...done
Verifying requisites...done
Results...

SUCCESSES
...
0503-292 This update will not fully take effect until after a
        system reboot.

    * * *  A T T E N T I O N  * * *
    System boot image has been updated. You should reboot the
    system as soon as possible to properly integrate the changes
    and to avoid disruption of current functionality.

installp:  bosboot process completed.
+-----------------------------------------------------------------------------+
                                Summaries:
+-----------------------------------------------------------------------------+

Installation Summary
--------------------
Name                        Level           Part        Event       Result
-------------------------------------------------------------------------------
devices.sddpcm.72.rte       2.7.1.1         ROOT        DEINSTALL   SUCCESS   
devices.sddpcm.72.rte       2.7.1.1         USR         DEINSTALL   SUCCESS   
devices.fcp.disk.ibm.mpio.r 1.0.0.25        USR         DEINSTALL   SUCCESS   
#

The SDDPCM fileset, as well as the associated host-attachment fileset, were successfully uninstalled.

Since the SDDPCM driver was not loaded, and thus no changes have been made to the kernel, actually another reboot should not be necessary. However, since it is explicitly pointed out a quick reboot, and it is also a good idea to do a reboot test with the final configuration, we reboot the system a third and final time:

# shutdown -r now

SHUTDOWN PROGRAM
Thu Feb  6 20:17:21 CET 2019
...

After the reboot, we check the disk attributes again:

$ lsattr -El hdisk0
PCM             PCM/friend/fcpother                                 Path Control Module              False
...
algorithm       shortest_queue                                      Algorithm                        True+
...
queue_depth     120                                                 Queue DEPTH                      True+
...
reserve_policy  no_reserve                                          Reserve Policy                   True+
...
$

The system now uses the AIX PCM driver for multipathing:

$ manage_disk_drivers -l
Device              Present Driver        Driver Options    
...
IBMSVC              AIX_AAPCM             AIX_AAPCM,AIX_non_MPIO,NO_OVERRIDE
$

Migrating from SDDPCM to AIX PCM is pretty easy to do.