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Virtualization with PowerVM > The Hardware Management Console

IBM Electronic Service Agent (ESA)

The IBM Electronic Service Agent ESA is installed on each HMC. For systems that are under maintenance, this can be used at no additional cost. In the event of errors and problems, the Electronic Service Agent automatically contacts IBM Support and transfers log files necessary for error diagnosis. The advantages of using the Electronic Service Agent are obvious:

    • Faster diagnosis and help with errors.
    • IBM Support will be contacted automatically if there are any problems.
    • Depending on the specific problem, a case is automatically opened with IBM.
    • Überwachung der HMCs und der angebundenen Managed Systems.

The Electronic Service Agent can be easily configured in just a few steps.

Managing Customer Information

Administrator and System Information

Account Information

Call Home Configuration

HMC with direct Internet Connection

HMC without direct Internet Connection (with SSL proxy)

Enabling Call Home on HMCs

Enabling Call Home for Managed Systems

Connection Monitoring